frequently asked questions

return policy

rug care

the best choice for maintenance is a lint roller or pet hair remover.

if there is a need for a good wash the only option is hand washing. the recommended temperature of the water should be 30ºC/86ºF.

please keep in mind that the rugs are handmade and their purpose is mostly decorative. To keep your rug in a good condition avoid water and do not use in a bathrooms as it's not absorbing. if needing a rug for higher traffic area, contact us.

shipping

the shipping policy that applies to customers that make a purchase at ddotcustoms.com.

if you have any questions, please contact our email address info@ddotcustoms.com.

Orders are made within 14 days unless stated otherwise.


Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

All domestic orders include free shipping.


Order Processing Time
Once order is complete, they are processed and dispatched on the next working day. All orders placed during the weekend or on a public holiday will be sent on Monday or on the next business day.

Delivery Address & PO. Boxes
Please note that we cannot modify the delivery address once you have placed your order. We are sorry but we do not ship to PO. boxes.


International Orders
Your package may be subject to import duties and taxes. You, as the
customer, are responsible for paying those fees. We recommend that you
check with your local customs office before placing an order on our
website as these fees can sometimes be significant and we are unable to calculate these for you.


Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the
carrier's website


Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read ourreturn & refund policy for detailed information about our processes.

custom requirements & info

- rugs are handmade; production of a custom commission takes about 1-2 weeks.

- we offer only standard worldwide delivery with takes 4-7 working days.

in total your comission should be with you in about 3 weeks!

For more information about delivery please read our shipping policy.